Decagon raises $250M at a $4.5B valuation.
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Product overview
Channels
Voice
Human-like conversation
Chat
Safe, on-brand replies
Email
Contextual resolutions
Build
AOPs
Workflows for AI agents
Integrations
Support tool connectors
Optimize
Experiments
Live A/B testing
Testing & QA
Simulations at scale
Scale
Insights & Reporting
Voice of the Customer
Watchtower
Always-on QA
Suggestions
AI-powered knowledge
Industries
Retail
Travel & hospitality
Technology
Financial services
Health & wellness
Media
Telecommunications
Customers
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Decagon University
Glossary
AI and the next generation of customer experience
Why exceptional service is the new brand differentiator as AI reshapes consumer expectations.
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Testing & experimentation
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Product
Introducing Templates: Launch faster with proven use cases for AOPs, tools, and Watchtower
Product
The QA breakthrough: Watchtower turns every support interaction into actionable intelligence
Product
Climb higher: Introducing Diagnostic Tools for faster agent iteration
Product
Trace View: AI agents shouldn’t be black boxes
Technology & Research
Engineering fast, performant AI agents through fine-tuning
Product
Introducing Agent Versioning: engineering-grade governance for AI agents
Product
Simulations: How AI agents get tested and trusted
Product
The future of AI agents is test-driven
Technology & Research
The evaluation engine behind Decagon’s AI agents
Product
Introducing Decagon’s experimentation & A/B testing suite
Explore more topics
AI agent building
Testing & experimentation
Analytics & VoC
Voice & omnichannel support
Guardrails, security, & governance
Use cases & experiences
Workplace
The future of customer experience starts here.
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