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Connect seamlessly with your existing support stack

Pre-built integrations, APIs, and MCP support for data, actions, and escalations.

Integrations connect your AI agent to the systems your team already relies on, including CRMs, helpdesks, call centers, and knowledge bases.

They ensure your agent can retrieve data, take action, and handle escalations smoothly across chat, email, and voice channels with no custom code required.

Seamlessly integrate with your support tools

CRM, helpdesk, and ticketing

Sync support tickets and tap into customer data from applications like Salesforce, Intercom, Zendesk, and more.

Sync with your knowledge base

Populate your AI agent’s knowledge base with existing articles from systems such as Confluence, Contentful, and Kustomer.

Integrate with CPaaS platforms

Plug into your CPaaS platforms like Amazon Connect or RingCentral to power voice calls with seamless handoffs.

Handle conversations and escalations across any channel

Live chat escalations

Take action on behalf of customers across Zendesk Sunshine, Salesforce, and more using standard workflows.

Automated email routing

Let your AI agent handle email inquiries through Zendesk and Intercom, with smooth handoffs when needed.

Seamless call forwarding

Route inbound calls to your AI agent with seamless transfers to human agents when escalation is required.

Extend your support stack by connecting with any system or custom endpoint

MCP open connectivity

Connect to any data system or application via an open standard for real-time data and actions.

API integrations

Let your AI agent retrieve data and trigger actions through self-serve APIs and custom tool integrations.

SIP trunking for voice

Integrate with your existing telephony infrastructure and power secure voice calls over the internet.

Bring agility to your enterprise

Explore how the world’s leading enterprises use Decagon to achieve exceptional results.

"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."

Husam Najib

VP, Customer Support

32%

increase in deflection

"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business. Additionally, the team has worked tirelessly to build integrations into our CRM and support setups to make sure we would not have to change any of our current operational workflows. Couldn't recommend them more highly!"

Thatcher Foster

VP, Client Solutions

75%

resolution rate

“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”

Sarah Vanden Broek

Director, CX Operations Strategy and AI Director

95%

cost reduction

"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."

Husam Najib

VP, Customer Support

32%

increase in deflection

"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business. Additionally, the team has worked tirelessly to build integrations into our CRM and support setups to make sure we would not have to change any of our current operational workflows. Couldn't recommend them more highly!"

Thatcher Foster

VP, Client Solutions

75%

resolution rate

“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”

Sarah Vanden Broek

Director, CX Operations Strategy and AI Director

95%

cost reduction

The future of customer experience starts here.