“This wasn’t just about solving inquiries when customers reached out. It was about asking: how can we anticipate their needs, remove friction before it happens, and create a standout experience at every step?”
How Decagon transforms CX for technology business
Travel itinerary management
00
Decagon’s AI agents act as intelligent digital concierges – guiding users through booking options, surfacing personalized travel recommendations, and proactively managing itinerary changes in real time.
Personalized booking support
00
Deliver effortless post-booking experiences that reduce frustration and prevent drop-off. With Decagon, travelers can easily modify reservations, manage preferences, and access real-time updates – no long wait times or clunky menus required.
Loyalty made effortless
00
Empower travelers to manage loyalty status, rewards, and preferences without friction. Automate upgrade offers, drive repeat bookings, and reduce resolution times.
Build, optimize, and scale your AI agent
Build
00
With Agent Operating Procedures (AOPs), CX operators can build and iterate on AI agent logic in natural language, while technical teams retain control over guardrails, integrations, and versioning without requiring an engineering sprint for every change.
Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.
Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.
Optimize
00
Validate your AI agent before launch with end-to-end simulated customer conversations, customizable guardrails for brand voice, and clear reasoning traceability.
After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.
After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.
Scale
00
Unlock critical insights into your agent’s performance with deep, self-serve analytics to accelerate hillclimbing and improve quality over time.
Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.
Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.
