Decagon raises $250M at a $4.5B valuation.

Accelerate onboarding, scale support, and reduce churn with AI-driven support

From onboarding to upsells, deliver seamless support without the ticket backlog.

"We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards."

Emma Auscher

Global Head of Customer Experience

34%

improvement in ticket resolution time

Read the case study

With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.

Ian Riggins

Senior Operations Manager

80%

deflection rate

Read the case study

Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.

Sarah Vanden Broek

Director, CX Operations Strategy and AI

95%

cost reduction

Read the case study

How Decagon transforms CX for technology business

Faster onboarding and troubleshooting

From first login to advanced support, Decagon’s AI agents guide users through setup, surface relevant documentation, and resolve technical issues instantly – reducing ticket volume and improving time-to-value for new customers.

Scale efficiently

Support growth without adding overhead. Decagon’s unified knowledge graph, adaptive reasoning, and enterprise-grade guardrails allow you to deploy hundreds of workflows across chat, email, voice, and custom surfaces. AI agents operate 24/7 and improve continuously with every interaction.

Seamless subscription management

Enable users to manage billing, upgrade plans, and update account details without waiting on human agents. Decagon automates complex account workflows to reduce churn, drive expansion, and increase customer satisfaction.

Build, optimize, and scale your AI agent

Build

With Agent Operating Procedures (AOPs), CX operators can build and iterate on AI agent logic in natural language, while technical teams retain control over guardrails, integrations, and versioning without requiring an engineering sprint for every change.
‍
Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.

Optimize

Validate your AI agent before launch with end-to-end simulated customer conversations, customizable guardrails for brand voice, and clear reasoning traceability.

After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.

Scale

Unlock critical insights into your agent’s performance with deep, self-serve analytics to accelerate hillclimbing and improve quality over time.

Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.