Power smarter support for a connected world

Resolve account issues instantly, drive plan upgrades, and keep customers connected— without long hold times or rigid flows.

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"We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards."

Emma Auscher

Global Head of Customer Experience

34%

improvement in ticket resolution time

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"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."

Husam Najib

VP, Customer Support

32%

increase in deflection

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How Decagon transforms CX for telecommunications

Resolve high-volume support issues in seconds

Whether it’s SIM activation, plan changes, roaming questions, or billing disputes, Decagon’s AI agents handle complex workflows across chat, email, and voice with full observability and enterprise-grade guardrails. No call center bottlenecks. No frustrated customers.

Drive upgrades and retention with personalized offers

Prompt customers with targeted plan recommendations, loyalty offers, and device upgrades based on real-time context. Decagon makes every interaction a chance to boost ARPU and reduce churn.

See what your customers are saying and act faster

Spot service pain points as they happen. Understand which channels are driving the most support volume. Close knowledge gaps and iterate instantly with Decagon’s live transcript monitoring, AI-powered analytics, and CX-specific observability tools.

Build, optimize, and scale your AI agent

Build

With Agent Operating Procedures (AOPs), CX operators can build and iterate on AI agent logic in natural language, while technical teams retain control over guardrails, integrations, and versioning without requiring an engineering sprint for every change.
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Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.

Optimize

Validate your AI agent before launch with end-to-end simulated customer conversations, customizable guardrails for brand voice, and clear reasoning traceability.

After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.

Scale

Unlock critical insights into your agent’s performance with deep, self-serve analytics to accelerate hillclimbing and improve quality over time.

Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.