The AI concierge for every customer

Build, optimize, and scale AI agents that treat every customer like the only one.

I’ve applied your
membership perks.

Extending your rental
for the weekend.

You’re rebooked for
a spa appointment.

With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.

Janelle Sallenave

Chief Operating Officer

With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.

Ian Riggins

Senior Operations Manager

Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.

Sarah Vanden Broek

Director, CX Operations Strategy and AI

The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.

Charmaine Vallance-Poole

Global Customer Experience Director

⁨The Decagon difference

Move past complex configuration languages that slow iteration, inflate costs, and drain engineering time.

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Agent Operating Procedures (AOPs) let you define agent workflows in natural language, so you can refine behavior and optimize performance as fast as your business moves.

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Complete, unified platform

Build your agent

Define your workflows with natural-language AOPs that deliver faster time to value, greater transparency, and trusted results at scale.

Optimize your agent

Validate and iterate on AI logic with robust testing, observability, and experimentation, so your agent stays reliable as it evolves.

Scale your agent

Unlock critical insights with an analytics suite that turns every conversation into an opportunity to better understand your customers.

Your business evolves.
Your AI agent should too.

Every update to your agent shouldn’t require an engineering sprint or vendor ticket.

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Decagon enables rapid iteration across the entire agent lifecycle, so teams can ship new workflows faster and continuously improve performance over time.

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