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Powering concierge experiences for the world’s leading enterprises.
See how leading brands go beyond traditional support with an AI concierge that delivers trusted, personalized experiences across the entire customer lifecycle.
The AI concierge for every customer
Build, optimize, and scale AI agents that treat every customer like the only one.
I’ve applied your
membership perks.
membership perks.
Extending your rental
for the weekend.
for the weekend.
You’re rebooked for
a spa appointment.
a spa appointment.
“
With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
“
The Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.
1M
revenue from fully AI-handled conversations
The Decagon difference
Move past complex configuration languages that slow iteration, inflate costs, and drain engineering time.
Agent Operating Procedures (AOPs) let you define agent workflows in natural language, so you can refine behavior and optimize performance as fast as your business moves.
Complete, unified platform
Build your agent
Define your workflows with natural-language AOPs that deliver faster time to value, greater transparency, and trusted results at scale.
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Optimize your agent
Validate and iterate on AI logic with robust testing, observability, and experimentation, so your agent stays reliable as it evolves.
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Scale your agent
Unlock critical insights with an analytics suite that turns every conversation into an opportunity to better understand your customers.
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Your business evolves.
Your AI agent should too.
Every update to your agent shouldn’t require an engineering sprint or vendor ticket.
Decagon enables rapid iteration across the entire agent lifecycle, so teams can ship new workflows faster and continuously improve performance over time.
Omnichannel by design
Build once.
Deploy everywhere.
Decagon unifies chat, voice, and email within a single intelligence layer, ensuring customer experiences stay consistent across every channel.
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The AI concierge for every customer.