Build AI-ready teams with Decagon University
Education that prepares every team to build AI agents and lead the AI shift.
Courses
Learning paths designed for CX, product, and engineering teams.
Open to all
AI Essentials for CX Teams
Gain fluency in the core AI concepts shaping customer experience. Perfect for CX professionals who want to understand LLMs, prompt design, and context.
You’ll learn
- How AI is transforming CX
- LLM fundamentals
- Prompting for support
- Additional modules + certification quiz
Customers only
Decagon Product Foundations
Master the core of building, optimizing, and scaling AI agents with Decagon. Designed for CX, product, and engineering teams to get hands-on in the platform.
You’ll learn
- Agent architecture
- Customizing your agent
- Adding knowledge and context
- Additional modules + certification assignment
Customers only
Decagon Product Advanced
Deepen expertise on Decagon’s platform, with modules on advanced tools, integrations, and versioning. Designed for developers and technical teams.
You’ll learn
- Tool development
- Agent versioning with GitHub
- Voice infrastructure integration
- Additional modules coming soon
“As we scaled with Decagon, we needed a self-serve way for teams across the organization to build and shape AI agents so we could move faster. Decagon University made that possible by training our teams and giving us the confidence to operate with greater speed and consistency.”
32%
Increase in deflection rate
Read story
Apply CX expertise to AI leadership
Shape how AI shows up to customers
Turn deep customer knowledge into workflows, guardrails, and customizations that define AI behavior.
Practice with live sessions and hands-on assignments
Sync support tickets and tap into customer data from applications like Salesforce, Intercom, Zendesk, and more.
Showcase your growth with credentials
Earn a LinkedIn badge with AI Essentials and become a Certified AI CX Architect with Product Foundations.
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