Smarter service for modern financial customers

Resolve issues in real time, surface timely product opportunities, and deliver secure, personalized experiences across every channel.

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With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.

Janelle Sallenave

Chief Operating Officer

70%

chat and voice resolution

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Working with Decagon has been phenomenal. The team transformed our extremely complicated data into a tool that allows our customers to seamlessly receive help across our business.

Thatcher Foster

Vice President, Client Solutions

75%

resolution rate

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“Decagon has been incredibly impactful for us. Through our recent acquisition, we scaled our customer base dramatically without having to add to our support team or waste time on complex preparation. Their AI agents have made our transition seamless and efficient while increasing customer satisfaction.”

Petrus Ballhausen Arruda

Co-Founder & COO

70%

deflection rate

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How Decagon transforms CX for financial services

Handle high-volume requests without human overhead

From password resets to balance inquiries, fraud alerts to dispute workflows – Decagon’s AI agents resolve secure account issues instantly, 24/7. All while enforcing the compliance, validation, and auditability finance teams require.

Unlock insight from every conversation

Track emerging issues, monitor support volume, and pinpoint knowledge gaps. With real-time visibility into every interaction, you can improve agent workflows, customer experience, and team efficiency without adding new tools.

Drive growth with smarter customer touchpoints

Prompt autopay enrollment, explain tier benefits, and guide users through upgrades or product discovery. Decagon turns everyday interactions into opportunities to deepen engagement and build long-term loyalty.

Build, optimize, and scale your AI agent

Build

With Agent Operating Procedures (AOPs), CX operators can build and iterate on AI agent logic in natural language, while technical teams retain control over guardrails, integrations, and versioning without requiring an engineering sprint for every change.
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Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.

Optimize

Validate your AI agent before launch with end-to-end simulated customer conversations, customizable guardrails for brand voice, and clear reasoning traceability.

After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.

Scale

Unlock critical insights into your agent’s performance with deep, self-serve analytics to accelerate hillclimbing and improve quality over time.

Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.