Our mission
Empower every brand to deliver concierge customer experiences
In the era of AI agents, businesses can make every customer feel like they’re the only customer.

About Decagon
The way we see it, every customer everywhere deserves experiences that are personalized, proactive, and always available. The standard should be that if you’re a customer of something, it should feel like you’re the only one — as if you have your own AI concierge. Every business deserves the technology to make this possible.
Our platform enables leading enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that deliver deeply satisfying, tailored experiences across voice, chat, email, SMS, and every other customer channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
Investors






