Optimize customer satisfaction and ship updates confidently
Data-driven experiments to improve AI agent performance and CX metrics
Experiments and A/B testing suite enable teams to take a scientific approach to continuously improving their AI agent.
Whether you're refining tone, adjusting refund logic, or trialing a new onboarding experience, experimentation makes it safe to test, learn, and iterate without the guesswork.
Separate signal from noise with structured tests
Faster answers to questions
What’s the impact of shorter voice replies on CSAT? How does adjusting an AOP affect deflection? Stop waiting for quarterly updates and start driving continuous improvements.
A/B testing on live traffic
Define your variable and traffic split, then measure results against a stable control group directly in production.
Concurrent, non-overlapping experiments
Run multiple experiments at once while keeping a universal control group. Clean, isolated results make it easy to see what’s working.
Measure impact on CSAT, deflection, and more
Statistical rigor made simple
Set your p-value threshold and get clear signals when results are statistically significant— no data science degree required.
Unified dashboards
Monitor conversation volume and key metrics across control and variable groups from a single, unified view.
Trends over time
See daily performance and longer-term trends in CSAT and deflection to spot meaningful shifts faster.
Launch changes with confidence
Custom traffic allocation
Ramp up gradually or roll back experiments entirely based on real performance data.
Flexible rollout controls
Easily launch full rollouts once an experiment proves successful. Scale winning changes without rework or delays.
Manage experiment history
Track experiments with clear status labels: active, inactive, or archived. Quickly surface successful experiments and replicate what works.
Bring agility to your enterprise
Explore how the world’s leading enterprises use Decagon to achieve exceptional results.
"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."
32%
increase in deflection
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"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business. Additionally, the team has worked tirelessly to build integrations into our CRM and support setups to make sure we would not have to change any of our current operational workflows. Couldn't recommend them more highly!"
75%
resolution rate
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“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”
95%
cost reduction
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