Deliver better patient experiences at enterprise scale
Guide patients through complex healthcare journeys while providing consistent, compliant touchpoints across every channel.
Decagon's accuracy is mindblowing. We have a pretty complex case categorization scheme. Their email bot learned it and started categorizing tickets with near perfect accuracy literally overnight.
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
How Decagon improves patient and member support
Accelerate member enrollment
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Support high-volume plan enrollment and service interactions with AI agents that guide members through plan selection, onboarding, and benefits questions. Reduce friction during peak periods without adding operational strain.
Deliver consistent, compliant responses across channels while helping members get the information they need, ensuring protection of Star Ratings and long-term retention.
Deliver consistent, compliant responses across channels while helping members get the information they need, ensuring protection of Star Ratings and long-term retention.
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Minimize missed appointments
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Automate scheduling, reminders, and inbound patient inquiries with AI agents that integrate into existing access workflows. Make it easier for patients to book, confirm, or reschedule appointments without waiting on staff.
By reducing no-show costs and call volume, care teams can focus on higher-value interactions while patients experience faster, more reliable access to care.
By reducing no-show costs and call volume, care teams can focus on higher-value interactions while patients experience faster, more reliable access to care.
Ensure prescription adherence
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Proactively engage patients with timely, compliant reminders and support across voice, SMS, and digital channels. AI agents help patients stay informed about refills and usage instructions without crossing regulatory boundaries.
Scale outreach programs while maintaining message consistency, auditability, and control across brands, therapies, and patient populations.
Scale outreach programs while maintaining message consistency, auditability, and control across brands, therapies, and patient populations.
Build, optimize, and scale your AI agent
Build
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With Agent Operating Procedures (AOPs), CX operators can build and iterate on AI agent logic in natural language, while technical teams retain control over guardrails, integrations, and versioning without requiring an engineering sprint for every change.
Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.
Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.
Optimize
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Validate your AI agent before launch with end-to-end simulated customer conversations, customizable guardrails for brand voice, and clear reasoning traceability.
After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.
After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.
Scale
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Unlock critical insights into your agent’s performance with deep, self-serve analytics to accelerate hillclimbing and improve quality over time.
Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.
Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.
