Decagon raises $250M at a $4.5B valuation.
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Product
Product overview
Channels
Voice
Human-like conversation
Chat
Safe, on-brand replies
Email
Contextual resolutions
Build
AOPs
Workflows for AI agents
Integrations
Support tool connectors
Optimize
Experiments
Live A/B testing
Testing & QA
Simulations at scale
Scale
Insights & Reporting
Voice of the Customer
Watchtower
Always-on QA
Suggestions
AI-powered knowledge
Industries
Retail
Travel & hospitality
Technology
Financial services
Health & wellness
Media
Telecommunications
Customers
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Decagon University
Glossary
AI and the next generation of customer experience
Why exceptional service is the new brand differentiator as AI reshapes consumer expectations.
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Guardrails, security, & governance
eBooks
The 10 principles of a production-grade voice AI agent
Podcast
AI in regulated industries: Lessons from Chime, Robinhood, and more
Technology & Research
May I ask who’s calling? How Decagon handles the challenge of voice authentication
Technology & Research
Why speech-to-speech models aren’t ready for the enterprise (yet)
Product
Decagon University: Preparing CX teams to lead in the AI era
Technology & Research
Designing layered guardrails for reliable AI agents
Product
Watchtower: Always-on QA for every conversation
Industry
Build or buy? Navigating AI support agents across voice, chat, and email
Product
Transparent AI
Explore more topics
AI agent building
Testing & experimentation
Analytics & VoC
Voice & omnichannel support
Guardrails, security, & governance
Use cases & experiences
Workplace
The future of customer experience starts here.
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