The AI concierge for every customer
Build, optimize, and scale AI agents that treat every customer like the only one.
I’ve applied your
membership perks.
membership perks.
Extending your rental
for the weekend.
for the weekend.
You’re rebooked for
a spa appointment.
a spa appointment.
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“
With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
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“
With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.
80%
deflection rate
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“
Working with Decagon has been phenomenal. The team transformed our extremely complicated data into a tool that allows our customers to seamlessly receive help across our business.
75%
resolution rate
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“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
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Complete, unified platform
Build your agent
Define your workflows with natural-language AOPs that deliver faster time to value, greater transparency, and trusted results at scale.
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1
Optimize your agent
Validate and iterate on AI logic with robust testing, observability, and experimentation, so your agent stays reliable as it evolves.
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2
Scale your agent
Unlock critical insights with an analytics suite that turns every conversation into an opportunity to better understand your customers.
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3
Omnichannel by design
Build once and deploy everywhere.
Decagon unifies voice, chat, and email within a single intelligence layer, ensuring customer experiences stay consistent across every channel.
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